Cashless cancer care, without the paperwork weight
Our Insurance & TPA desk handles pre-authorisation, claim documentation, and insurer follow-up for every admission — so you can stay focused on treatment, not forms.
What a TPA actually does for you
A Third Party Administrator (TPA) is a licensed intermediary that processes your health insurance claim on the insurer's behalf — verifying your policy, approving cashless treatment, and settling the bill directly with the hospital.
At Prolife Cancer Centre, the Insurance & TPA desk works this process on your behalf, end to end:
- Initiates and processes cashless claims for chemotherapy, surgery, and radiation
- Files pre-authorisation before planned treatment begins
- Prepares and verifies all billing documentation
- Follows up on claim status until it's settled
- Guides reimbursement claims if cashless isn't approved
Is cashless treatment available here?
Yes. Prolife Cancer Centre has availed cashless facility for patients covered under empanelled insurers, subject to policy terms and pre-authorisation approval.
We are empanelled with:
Government & public health schemes:
Documents you'll need
- Cashless card, or policy paper (current and previous year)
- PAN card or Aadhaar card showing date of birth
- Doctor's prescription and recent diagnostic reports
Submit these ideally 5 days before a planned surgery, or at minimum 12 hours before. In an emergency, admission can proceed immediately while the cashless process runs in parallel.
How the cashless claim moves
Submit your documents
In person at the hospital, or emailed to Social.prolife@gmail.com.
Pre-authorisation is filed
The Insurance desk submits your signed pre-approval form to the TPA on your behalf.
Approval comes through
Sanctioned amounts typically arrive within 24 hours of document submission, released in two parts — an initial approval before admission, and a final approval at discharge.
24 hrsTreatment proceeds
You're admitted once the initial sanction is confirmed by your insurer.
Discharge is processed
Final bill and discharge summary are submitted to the TPA, and discharge is typically completed within 2 hours of submission.
2 hrsNon-medical charges — registration fees, food for attendants, private nursing, ambulance — aren't covered by insurance and are payable directly, per standard TPA terms.
What if my claim is rejected?
You have two paths forward, and our desk supports either one:
- Reimbursement — we prepare a completed claim form and documentation for you to submit directly to your insurer.
- Self-pay — proceed with treatment now, while the team assists with any appeal or resubmission.