Privacy Policy

1. Introduction

Prolife Cancer Centre & Research Institute Prolife respects your privacy. This policy explains how we collect, use, share and protect your personal data when you visit our website, send an enquiry, or use our healthcare services.

Under the Digital Personal Data Protection Act, 2023 and its rules ("DPDP Law"), Prolife is the Data Fiduciary for the personal data described here.

This policy does not replace the consent you give for medical treatment. Where we need your consent to process your data, we will ask for it clearly and for a specific purpose.

2. Information We Collect

Personal and health information

• Name, age, gender, phone number, email address and postal address.
• Appointment requests and details submitted through enquiry forms.
• Medical history, reports, prescriptions and other health information shared for consultation, treatment or follow-up care.
• Registration, identification, billing and insurance details, where needed.

Please share only information relevant to your enquiry or care.

Technical information

Our website and its service providers may collect your IP address, browser type, device details and pages visited. Cookies and similar technologies may also record how you use the website.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and schedule or manage appointments.
• Provide consultation, treatment and follow-up care.
• Maintain patient records and process billing and insurance claims.
• Send appointment confirmations, care instructions and reminders by phone, SMS, email or messaging apps such as WhatsApp.
• Improve our website and services.
• Meet legal, regulatory and record-keeping requirements.

We send promotional messages only with your consent, and you can opt out at any time.

Research: We may use patient data for research only with your specific informed consent (and Ethics Committee approval where required), or in anonymised form that cannot identify you. Declining will not affect your treatment.

4. Information Sharing

We do not sell, rent or trade your personal data. We share it only where necessary, and only to the extent necessary, with:

• Healthcare professionals involved in your care.
• Diagnostic laboratories, referral providers and other healthcare organisations supporting your treatment.
• Insurance companies and third-party administrators, for claims you have authorised.
• Service providers for website hosting, communication, payments or hospital operations, who are bound by confidentiality obligations.
• Government authorities or courts where the law requires it.

5. Data Security

We use reasonable safeguards to protect your data against unauthorised access, misuse, alteration, loss or disclosure. Access is limited to authorised personnel and service providers who need it for their duties. No internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

If a personal data breach occurs, we will notify the Data Protection Board of India and affected individuals as required by law.

6. Data Retention

We keep your data only as long as needed to provide services, maintain medical records, resolve billing matters and meet legal requirements. Some records must be kept even after a deletion request. If we cannot delete something, we will tell you what it is and why.

8. Your Rights

Subject to the DPDP Law and medical record requirements, you may:

• Request a summary of the personal data we hold about you.
• Request correction of inaccurate or incomplete data, and erasure of data that is no longer needed.
• Withdraw your consent at any time. This is as easy as giving it, but it may affect services that need the data.
• Opt out of promotional messages.
• Nominate another person to exercise your rights if you die or become incapacitated.
• Raise a grievance with us.

9. Cookies

Our website uses cookies and similar technologies to support functionality, understand usage and improve your experience.

10. Third-Party Websites

Our website may link to external sites and services, such as video platforms, messaging services. Their handling of your data is governed by their own privacy policies. Please review those before sharing personal or medical information.

11. Updates to This Policy

We may update this policy as our services or legal requirements change. The updated version will appear on this page with a new "3/10/2026" date. Where required, we will give notice or seek fresh consent.

12. Contact and Grievance Redressal